Frequently asked questions
Answers on trade and export, procurement and working with us.
Mainly spare parts, drive and electrical equipment, and measuring, testing and laboratory equipment. We supply businesses in Germany and in countries outside the EU.
No. Our services and deliveries are intended exclusively for businesses, not for consumers.
Yes. We file some export declarations ourselves. Others are handled by a customs broker or the freight forwarder. Our quote states who handles import clearance in the country of destination. We are not a freight forwarder, we do not act as a customs representative for third parties and we do not provide legal advice.
New customers usually pay in advance against a proforma invoice. For ongoing business, we also agree on a down payment or payment terms. We deliver under Incoterms 2020, for example FCA or DAP.
For procurement as a service, you pay a fee agreed in advance. In trade, you buy the goods at an agreed total price. Our margin is included.
No. We do not guarantee savings. The total price, expected delivery time and delivery terms are stated in each quote. Delivery times depend on the manufacturer.
You describe what you need using the request form, by email or by phone. It helps to include the manufacturer, part number, quantity and delivery location. We clarify open questions, contact manufacturers and distributors and get back to you with a quote or a question.
Small and medium-sized businesses with or without a procurement department, start-ups, traders, manufacturers, importers and exporters. We handle one-off and ongoing needs.
Yes. We handle single orders as well as ongoing needs. We set out the scope in the quote.
We usually reply within one business day with an initial assessment. Our office hours are Monday to Friday, 9 am to 6 pm German time. A complete quote may take longer because it depends on the manufacturers' responses.
We work in German and English.